Terms and Conditions

Last updated: 01 September 2026

The French version of these terms, published at dinein.ma/legal/terms, is the authoritative one. This English text is provided for convenience; in case of any discrepancy, the French version prevails.

1. Purpose

These terms of use govern access to and use of the DineIn service by any individual who uses it to view an establishment's menu, place an order, book a table, join a waiting list or consult their receipts.

Using the service constitutes full acceptance of these terms. If you do not accept them, do not use the service.

2. Definitions

DineIn or the service: the platform available at dinein.ma and its associated interfaces.

The publisher: the company defined in article 3, which publishes and operates the service.

The establishment: the restaurant, café or tea room that uses DineIn to receive its customers' orders and bookings.

The user or you: any individual who uses the service as a customer of an establishment.

The order: the request for food or drink sent by the user to the establishment through the service.

3. Publisher of the service

The service is published by Dinein, a limited liability company incorporated under Moroccan law, with its registered office in Casablanca, Morocco.

4. Nature of the service

DineIn is a technical intermediary. The service provides establishments with a tool to present their menu, receive orders and manage their bookings, and provides their customers with the corresponding interface.

The publisher is neither the seller, nor the preparer, nor the distributor of the food and drink ordered. It does not take part in the commercial relationship between the user and the establishment, which is formed directly between them.

The establishment remains solely responsible for the menu and its accuracy, the prices displayed, the availability of items, preparation, quality, hygiene and food safety, information relating to allergens and dietary requirements, table service, payment collection, and the invoicing and tax obligations arising from it.

5. Access to the service and user account

Viewing an establishment's menu and consulting public information do not require an account.

An account is required to place an order, make a booking, join a waiting list or retrieve your history. It requires you to be at least 18 years old and to provide a valid email address or telephone number, verified by means of a confirmation code.

You undertake to provide accurate information and to keep it up to date. You are responsible for the confidentiality of your email address, your telephone number and the verification codes sent to you, as well as for any use made from your account. Inform the publisher without delay at contact@dinein.ma in the event of unauthorised use.

The service is not intended for minors. A minor may use it only under the responsibility and with the consent of their legal representative.

6. Use of the service

You undertake to use the service for its intended purpose and in accordance with applicable regulations, and not to place any fictitious or fraudulent order or booking, or any order or booking liable to disrupt the operation of an establishment.

The publisher reserves the right to suspend or close an account in the event of a breach, misuse or conduct harmful to an establishment or to the service, after informing the user except in cases of urgency or legal obligation.

7. Orders, bookings and waiting list

Sending an order through the service does not constitute acceptance. The establishment remains free to accept, amend or refuse it, in particular where an item is unavailable, in case of high demand, or when closed.

The same applies to bookings and waiting list registrations: the time slots and positions displayed are indicative and depend on the establishment's actual capacity at the time of service. Confirmation rests with the establishment.

Any cancellation, amendment or complaint relating to an order, a booking or a service must be addressed directly to the establishment concerned.

8. Products excluded from the service

The service may under no circumstances be used for the presentation, ordering, sale or payment of alcoholic beverages.

Establishments are prohibited from listing alcoholic beverages, under any name, category or label whatsoever, in the menu published on DineIn, and users are prohibited from ordering them through the service.

This prohibition applies regardless of the licence held by the establishment under Moroccan regulations. An establishment authorised to serve alcoholic beverages may use DineIn for the remainder of its menu; the presentation, ordering and payment of those beverages then remain entirely outside the service and fall under the sole responsibility of the establishment.

The publisher reserves the right to remove any infringing item without notice, and to suspend or terminate the establishment's access to the service in the event of repeated breaches.

9. Prices and payment

Prices are displayed in Moroccan dirhams (MAD), inclusive of all taxes, as set and configured by the establishment. They may be changed at any time by the establishment; the applicable price is the one displayed at the time of the order.

Payment is made according to the arrangements offered by the establishment. Where payment is collected on the premises, in cash or by card, the publisher takes no part in the transaction at any point and holds no funds.

Where an online payment method is offered through the service, payment is processed by an approved payment provider, under that provider's own terms; the publisher does not have access to full bank card details.

Any tips are optional, left to the user's discretion and passed on to the establishment.

The invoice or receipt relating to the services consumed is a matter for the establishment, which alone is liable for the corresponding invoicing and reporting obligations. The summary available in the service does not constitute an invoice for tax purposes.

10. Liability

The publisher provides the service as is and undertakes to use reasonable means to ensure its proper operation and security.

The publisher may not be held liable for the quality, conformity, wholesomeness or availability of the products and services supplied by the establishment, for the accuracy of the information entered by it — in particular prices, dish composition, allergens and dietary indications —, for the refusal, delay or cancellation of an order or booking by the establishment, nor for any interruption of the service resulting from maintenance, a technical incident, a network failure or an event of force majeure.

Important information regarding allergies: the allergen and dietary indications displayed in the service are entered by the establishment under its sole responsibility. If you have an allergy or intolerance, always inform the establishment's staff before consuming.

The publisher may under no circumstances be held liable for indirect loss. Nothing in these terms excludes the publisher's liability in the event of gross negligence or wilful misconduct, nor in cases where the law prohibits such exclusion.

11. Availability of the service

The service is in principle available continuously. The publisher may nevertheless interrupt it, temporarily and without notice, for maintenance, development or security operations. It will endeavour to limit the duration of such interruptions and to inform users where possible.

12. Personal data

The processing of personal data carried out in connection with the service is governed by Law no. 09-08 on the protection of individuals with regard to the processing of personal data and its implementing texts.

The data collected — name, email address, telephone number, orders, bookings and waiting list registrations — is processed in order to operate the service, transmit orders and bookings to establishments, allow you to follow your orders and retrieve your receipts, and provide support and security for the service.

It is intended for the publisher and for the establishment with which you order or book, as well as for the technical providers strictly necessary for the operation of the service. It is neither sold nor transferred to third parties for commercial purposes.

In accordance with Law no. 09-08, you have a right of access, rectification and objection in respect of data concerning you. You may exercise it at any time by writing to contact@dinein.ma, providing proof of identity.

The detailed arrangements for processing, retention periods and any transfers of data outside Morocco are described in the privacy policy, accessible from the footer of the site.

13. Intellectual property

The service, its structure, its interfaces, its texts, its graphic elements and its developments are the property of the publisher and are protected by intellectual property law. Nothing in these terms transfers any rights.

The trademarks, names, photographs and menus of establishments remain the property of those establishments.

14. Duration, account closure and retention

These terms apply throughout the period of use of the service.

You may request the closure of your account at any time from your personal area or by writing to contact@dinein.ma. Closure ends your access to the service.

Certain data relating to orders and transactions may be retained after the account is closed, in a form dissociated from your identity where possible, for the period necessary to comply with the legal retention obligations applicable to the publisher and to establishments, in particular in accounting and commercial matters.

15. Amendment of the terms

The publisher may amend these terms to take account of changes to the service or to regulations. The applicable version is the one published on the site on the date of your use. In the event of a substantial change, users holding an account are informed by an appropriate means.

16. Governing law and dispute resolution

These terms are governed by Moroccan law.

In the event of a dispute, you are invited to contact the publisher at contact@dinein.ma in order to seek an amicable solution. Failing agreement, the dispute will be brought before the competent courts of Casablanca, Morocco, subject to the rules of public policy jurisdiction applicable to consumers.

Disputes relating to a service provided by an establishment fall within the relationship between the user and that establishment.

17. Contact

For any question relating to these terms or to the service: contact@dinein.ma